Frequently asked questions
Answers to common questions about the shop, installments, shipping and trade services.
Shop & orders
Are the products genuine and covered by warranty?
All goods come with a formal invoice and either company warranty or the OTD warranty. Imported goods are inspected at origin before loading.
What are the return conditions?
Within 7 days of delivery, if the packaging and accessories are intact.
Is a formal invoice issued?
Yes. For legal entities, formal invoices with economic code and VAT are issued.
Installments
What are the installment terms?
Down payment from 20%, repayment up to 18 months, with a national card and proof of income. The credit limit is set after validation.
How long does validation take?
Usually under 48 business hours. The result is texted and visible in your account panel.
Do I need a guarantor?
No, for orders below the credit limit; a bank cheque covering the remaining installments is enough.
Shipping & tracking
Do you ship outside Iran?
Yes. International orders ship from the Dubai warehouse with English and Arabic support.
What if the item arrives damaged?
All shipments are insured; reports filed within 48 hours of delivery are reviewed and the item is replaced or refunded.
Trade
Why is freight cost not published on the site?
Freight rates, insurance and customs duties depend on the goods, origin, volume and current regulations. Quotes are therefore issued case by case after expert review.
How do I start bulk importing?
Fill in the contact form with product specs and volume; a trade expert will present a sourcing, freight and clearance plan with the landed cost.